Imagine adding 10 more
receptionists
to your team at 8am
without hiring a single one.
This video is much better with sound!
click the
button above to unmute
Check AI Voice is a fully flexible AI Receptionist, set it to answer every call, or just step in when things get busy. It understands natural language, knows your services inside out, and can grow with you. You can easily add extra AI receptionists when you need them, switch them off when you don’t, and keep track of everything (including your budget) with simple tools and smart patient insights.
Check AI Voice in action
This video is much better with sound!
click the
button to unmute
🗣️ Check AI Voice in Action
Watch as Check AI Voice handles a real patient call to register at a local GP surgery, guiding them through the process smoothly and sending a link to the registration form via SMS.
It’s equally effective in more complex situations, such as when a patient has run out of medication before their repeat prescription is approved, offering clear next steps or escalating to staff where appropriate.
From everyday tasks to real patient challenges, Check AI provides accurate and safe, multilingual support to your team.
🌍 Check AI is multilingual
Check AI Voice Agents can communicate fluently in over 40 languages, switching seamlessly (and automatically) during conversations based on the caller’s preference. Whether your patients speak Polish, Urdu, Arabic, or Cantonese, our multilingual engine ensures they feel heard and understood, just like they would with a human receptionist.
Language recognition is automatic, and responses remain natural, accurate, and compassionate. This helps you deliver a more inclusive, accessible, and exceptional experience for every patient.
This video is much better with sound!
click the
button to unmute
Outbound Calls from your AI Reception Team
Automated outbound calls that keep your patients informed, before they even have to ask.
Whether it’s sending appointment reminders, surgery updates, or last-minute changes, Check AI’s outbound calling keeps your practice one step ahead. Our platform automates routine outbound communication, freeing up your staff while improving patient satisfaction and reducing no-shows.
🩺 Case Study: Keeping Patients in the Loop When Plans Change
Here’s an example of when outbound calling can be used: When a GP at Rosewood Surgery was unwell and unable to attend clinic one morning, the practice needed to urgently reschedule that day’s appointments. Instead of manually calling each patient – a task that would have taken hours – the team used Check AI’s outbound calling feature.
In under five minutes, the system was set up to automatically call all affected patients to explain the situation and offering new appointment options.
The result?
- 92% of patients were reached within 30 minutes
- Zero complaints – patients appreciated the clarity and empathy
- Front desk workload reduced by over 3 hours that day
This is just one example of how Check AI goes beyond reminders – it becomes a trusted extension of your team.
Customisable Call
Handling
Whether you want Check AI to answer every call or just jump in when your lines are overwhelmed, you’re in control. Configure it for full coverage, overflow only, or even specific time windows like the 8am rush, instantly and without disruption.
Flexible Staffing with
cost control
Add virtual receptionists when demand spikes, and scale them back when it’s quieter. With Check AI, you're no longer limited by headcount. You can clear your 8am rush within minutes.
Insightful
Management Tools
Control usage, manage costs, and track performance all from one intuitive dashboard. See how patients are interacting, monitor sentiment trends, and make data-informed decisions about access and support in your practice.
Smart
Responses
Patients can speak naturally, just like they would to your team. Check AI understands context, responds accurately and safely, and draws from a rich knowledge base to handle routine queries, provide links or forms, and even assist with appointment booking where enabled.
The first real prescription for the 8am rush!
Every practice knows the pressure: the phone lines open, the calls pour in, and the queue builds fast. Patients wait unhappily and staff stress levels rise.
Check AI steps in as a digital member of your team. It’s composed of two parts – our Voice AI Agent, supported by our web Chatbot assistant.
Check AI Voice ready to answer multiple calls at once, help patients with common tasks, and hand things over to your real-life team when it needs to. It’s there when your team needs backup, and invisible when they don’t.
Check AI isn’t just a voicebot or auto-attendant. It’s trained to handle real conversations with real patients. Book a demo to understand how we can help your practice discover real value from AI.
Check AI Chat - our complete web assistant - is also included in the package!
As part of the Check Cloud AI suite, you also get Check AI Chat, a full web chatbot for your website. This uses the same knowledge base as our AI Receptionist to keep things simple. Patients have the choice of which digital channel to use, can be passed between them, whilst being fully looked assisted by AI.
- Integrate with your Digital Front Door provider to book and manage appointments (where enabled). This feature helps patients find, book, or reschedule with ease, or directs them to the appropriate team member.
- Send forms and follow-ups by sharing practice forms or links through SMS or email, based on what patients request.
- Handle routine admin tasks efficiently, from repeat prescription requests to test result guidance—the simple things are sorted quickly.
- Signpost to the right local service. Knows what’s available nearby and directs patients to pharmacies, clinics, and more.
- Speak their language. Supports multi-language conversations to make access easier for all.
- Hand off when it needs to If the patient needs a human, Check AI transfers the call, no dead ends.
Integrate with your clinical system - EMIS or SystmOne*
AI with real impact
All your questions, answered
Product Basics & Practical Use
What is Check AI Voice and how does it work?
Check AI Voice is a virtual receptionist that answers patient calls instantly, even during peak times like the 8am rush. It can handle multiple conversations at once, guide patients through their options, and help with common requests like appointments, prescription queries, or surgery information. It follows a custom knowledge base tailored to your practice, and when needed, it can transfer callers to your live team, so no patient is ever left without help.
Can I choose how the Voice Bot speaks and responds to patients?
Yes. You have full control over the tone, language, and style of the Voice Bot. You can choose from a range of natural-sounding voices (male or female), set the language or dialect (including nearly 100 languages), and customise the knowledge base it uses. We’ll help you fine-tune the messaging so it reflects the tone and values of your practice.
Does it work with my current phone system or do I need to change providers?
Although build by Check, Check AI Voice is designed to work with any phone provider or phone system, including legacy setups and cloud-based platforms. There’s no need to switch providers. We’ll work with your existing system to connect the AI receptionist seamlessly, whether you’re using Check Cloud, X-On (Surgery Connect), or any other NHSe BPF Supplier.
What happens if the bot can’t help a patient?
If the AI isn’t sure how to respond or senses a patient needs human support, it can instantly transfer the call to a member of your team. You’ll always stay in control, and the patient won’t be stuck in a loop. The bot is designed to assist, not replace — and it knows when to hand over.
Can the bot send SMS or email confirmations?
Yes. The bot can automatically send follow-up messages by SMS or email based on the conversation — for example, appointment reminders, links to online forms, or directions to local services. These messages are fully customisable, so you can ensure they match your practice’s tone and branding.
How quickly can this be deployed at my practice?
Deployment is fast and straightforward. In many cases, we can have you up and running in as little as 5–10 working days. We’ll complete a short onboarding process, gather key practice information, build your custom knowledge base, and test everything with you before launch.
What kind of support and training will my team get?
You’ll be fully supported throughout onboarding and beyond. We provide:
- Setup assistance and knowledge base building workshops
- A user-friendly dashboard with real-time stats
- Optional live training sessions for your staff
- Ongoing support from the Check team (email, phone, and remote assistance)
We’ll handle the heavy lifting — but if you want more control, we’ll show you how to manage and update the bot yourself too.
Value & Return on Investment
Will I see a return on investment?
Yes — Check AI Voice is designed to pay for itself. By handling hundreds of routine patient calls every day, the bot reduces pressure on reception staff, improves patient access, and minimises call wait times. Many practices see cost savings through:
- Reduced overtime and staffing pressure
- Fewer missed calls and callbacks
- Better use of clinical and admin time
We also provide live usage reports and can offer an ROI calculator to show the value over time.
How does this reduce staff workload and operational costs?
Our AI receptionist takes on the repetitive, time-consuming tasks that often overwhelm practice staff — like explaining opening hours, signposting to services, managing appointment queries, and capturing basic information. This frees up your human team to deal with more complex or sensitive tasks. Fewer interruptions = better focus = less stress.
How do you measure the success or performance of the Voice Bot?
You’ll have access to a live dashboard showing:
- Number of calls handled by the bot
- Most common patient queries
- Time saved for your team
- Transfer rates to human staff
- Message delivery stats (SMS/email)
These metrics help you monitor value in real time and make informed adjustments to the service if needed.
Can we customise the patient journey to reflect our practice needs?
Absolutely. Every part of the patient journey is tailored to your practice. We’ll build your bot using your specific processes, services, and preferences — whether that’s how you book appointments, how patients request prescriptions, or how they’re triaged for different teams. You can adjust the call flow at any time.
Is it scalable for multi-site practices or PCNs?
Yes — Check AI Voice is ideal for larger or federated models. We support multi-site configurations with location-specific responses, centralised reporting, and custom workflows per branch. Whether you’re a single surgery or part of a larger PCN, the bot can scale to meet your needs.
Can I review what the bot said to patients — and see how successful it was?
Yes — every interaction is recorded, transcribed, and summarised automatically. You can access:
- Full call recordings
- Word-for-word transcripts
- AI-generated conversation summaries
- Success metrics (e.g. queries resolved without staff handover)
This gives you total visibility and lets you demonstrate real patient value — whether that’s faster resolution, better access, or fewer abandoned calls. It also helps inform service improvements and can support your access audit trail.
Control, Flexibility & Integration
Can I control the knowledge base and responses myself?
Yes — we’ll manage everything for you as standard, but if you want more control, we provide access to a simple dashboard where you can update your practice information, tweak the knowledge base, or change how the bot responds. You’re always in charge of the content, with or without our support.
Can I use different voices or languages for different patient groups?
Definitely. You can choose from a wide range of voices (male/female, regional accents, natural tone). The bot also understands and responds in over 40 different languages — and can seamlessly switch between languages mid-call, based on patient preference. This makes it ideal for diverse communities and improves accessibility.
Does this integrate with our clinical system (e.g. EMIS/SystmOne)?
We’re currently working on being fully integrated with EMIS and SystmOne via our Check Cloud ERP Connector. While the AI receptionist doesn’t directly access clinical records, it can work alongside your clinical systems by:
- Sending appointment requests into workflows
- Pulling non-clinical data (e.g. service directories)
- Linking into online forms or triage tools
This ensures a safe, compliant boundary between patient-facing automation and clinical decision-making.
Can we use our own number or does it have to be a new one?
You can absolutely use your existing main number — there’s no need to change it. We simply route calls to the AI receptionist behind the scenes, with no impact on how patients dial in. If you prefer a new number (e.g. for specific campaigns or overflow lines), that’s an option too.
Does it handle both inbound and outbound calls?
Primarily, Check AI Voice is used to manage inbound calls, but we can enable outbound functionality – such as follow-up reminders, prescription collection messages, or appointment alerts. This is tailored based on your practice’s needs and consent policies.
Will my receptionists still be able to take over live calls if needed?
Yes — at any point during a call, the AI can hand over to a human team member. This can be triggered:
- Automatically (e.g. caller asks to speak to a person)
- Based on certain key phrases or patient needs
- Via live dashboards where staff can monitor and jump in
This ensures there’s always a safety net, and no patient is left frustrated or stuck.
NHS Compliance, Data & Governance
Are you DCB0129 and DCB0160 compliant?
Yes. Check AI Voice has been developed in line with the NHS Clinical Safety Standards:
- DCB0129: We provide a full Clinical Risk Management File, authored and maintained by a trained safety officer during product development.
- DCB0160: We supply a separate Clinical Safety Case signed off by your Clinical Safety Officer, confirming the product is safe for deployment within your organisation.
Both documents are available as part of your onboarding and procurement pack.
How do you handle patient data and information governance?
We are fully compliant with the Data Protection Act 2018 and UK GDPR.
- No unnecessary personal or clinical data is stored
- Any data stored is kept within a UK-based, NHS-compliant infrastructure
- Role-based access and audit logs are in place
- We work with you to ensure the AI only captures and processes the data you approve
Do you provide a DPIA (Data Protection Impact Assessment)?
Yes. We can supply a DPIA template, pre-populated with product-specific information, to support your internal IG sign-off. This includes data flows, technical safeguards, access controls, and legal bases for processing.
Are you classed as a medical device?
Not currently. Check AI Voice does not provide clinical advice or decision-making — it focuses purely on administrative and signposting functions.
However, we are actively exploring MHRA classification for future versions that may include basic triage functionality. We are committed to ensuring that any future development in this direction follows the correct medical device approval process.
Can this help us meet NHS England’s access and transformation targets?
Yes — the system directly supports national objectives around:
- Improved patient access (fewer blocked lines, shorter queues)
- Better use of staff time (fewer routine calls)
- Digital inclusion (multilingual support and 24/7 handling)
- Smart signposting to reduce inappropriate appointments
These are all core goals in the Modern General Practice Access model.
Where is patient data stored — and who can access it?
All data is stored securely in UK data centres that meet NHS and ISO 27001 standards. Access is strictly limited to authorised personnel, and everything is logged and auditable. You remain the data controller at all times.
Can we review the full compliance pack before go-live?
Absolutely. We provide a full compliance and assurance pack as part of onboarding. This includes:
- DCB0129 / DCB0160 documentation
- DPIA template
- Hosting & security overview
- System architecture
- Access controls and privacy safeguards
You’ll have everything needed for your internal governance and IG reviews.
